Terms and Conditions We love what we do!

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Latest update 9th of April 2014

1.0 Payment Terms

1.1 Payment types accepted are bank account transfer, or in certain prior agreed circumstances cash. All payments will be invoiced on project completion.

1.2 Cancellations made within 7 working days of the agreed shoot date will be subject to a 20% fee of the total quote amount.

1.3 Cancellations made within 3 working days of the agreed shoot date will be subject to a 50% fee of the total quote amount.

1.4 Cancellations made on the day of the agreed shoot will be subject to 100% of the total quote amount.

1.5 When the first drafts are completed the client will have an initial 5 working days to request changes. On the 6th working day an invoice will be sent via e-mail with a term of 30 days from date of invoice. However, you do have a total of 30 days to request a change after the invoice has been sent.

1.6 Late invoices will incur a fee of 8% every 30 days the account remains unpaid.

1.7 Space Tailor reserve the right to repossess any material or services that have been associated with the project while an account remains in arrears. Continuing to display work produced by Space Tailor will be in breach of copyright law, and could result in legal action.

1.8 Large projects and/or projects covering multiple locations require a 50% deposit at least 5 working days prior to the agreed first shoot date. This cannot be refunded if the project is cancelled by you (the client) after shooting has begun, however the amount is refundable if we (Space Tailor) are unable to fulfill our responsibilities set out in the initial project discussions.

1.9 Late Invoices will result in cancelling the on-line virtual tour, even if it is placed on client’s servers. Our work is really well protected and our files are programmed to cancel the application after 30 days from date of invoice. After confirmed payment, Space Tailor provides the definitive version. It is the client liability to honor the agreement, as it is from Space Tailor.

2.0 Quotations & Pricing

2.1 Quotations remain valid for 30 days from date sent.

2.2 Quotations will contain any additional charges that we (Space Tailor) estimate will be incurred. Should there be any extra charges during the project, we will notify the designated shoot contact prior to continuing any work.

2.3 Our pricing is subject to change without notice. This could be an increase, or decrease in advertised or previously quoted rates. This also applies to white label customers. A fixed pricing plan can be agreed, although this will be subject to review every 6 months.

3.0 Copyright & Usage

3.1 Space Tailor remains the copyright holders of all work produced, this includes all:

• Photography

• Video

• Post Production

• Website Design

• Printed Media

• Audio

• Virtual Tours (SWF & HTML5 formats)


3.2 Space Tailor reserve the right to display on its work the standard copyright logo © plus year of creation and / or the words ‘Virtual Tour by SpaceTailor.com.

3.3 White Label work is the only exception to point 3.2, although the work will still be subject to copyright laws and will be copyrighted Space Tailor.

3.4 All work produced by Space Tailor can only be used as agreed during the initial project discussions. If the work produced is used in a way that may be in conflict with Space Tailor working ethics or practices or used in direct competition we reserve the right as copyright holders to claim back the work created.

3.5 Virtual tours created as part of our white label service and / or regular service must not be used to sell virtual tours that will not be created by Space Tailor.

3.6 Finished tour projects will be featured within our ‘portfolio’ section, and at certain times, featured tours within our website and home page. This also applies to white label work. There is no obligation to feature a tour on Space Tailor website by client request.

4.0 On Site

4.1 It is the clients responsibility to ensure the locations are ‘dressed’ and suitable for the shoot and to the standard they expect. A Space Tailor photographer will not ‘dress’ a location and will shoot the rooms as presented. Any photography that requires a re-shoot due to a lack of preparation will be charged for as per our pricing structure.

4.2 If delays are attributed to lack of preparation on the client’s side, additional charges will be made on the final invoice at our standard rate of 50€ per hour.

4.3 Health & Safety regulations are the responsibility of the client and site owner. If our photographer feels his safety may be in danger he has the right to stop all work. This delay will be charged at a rate of 50€ per hour, and will be shown on the final invoice, unless otherwise agreed.

4.4 Models / live subjects used within photography / virtual tours that are under the age of 18 will need to have permission from a parent / legal guardian. Where possible, this must be arranged prior to the shoot to avoid any delays.

4.5 Models / live subjects used within photography / virtual tours will need to have given permission for their picture to be taken and used within your tour. Where possible, this must be arranged prior to the shoot to avoid any delays.

4.6 The photographer reserves the right to change the scenario accordingly with good practices and best results.

5.0 Post Production

5.1 It is the responsibility of the client to ensure that the tours are suitable for their own website. Space Tailor will always help the client’s web developers, although the final responsibility is with the client. Any additional help given other than the supply of code and general fault finding will be charged at 50€ per hour, and will appear on the final invoice.

5.2 When the tours are complete, the images will be made available for you to view on our website. If these are then signed off as acceptable (i.e. you give the go ahead for us to complete the project and provide the files to you for use) any further changes requested after this time will be charged at an hourly rate of 50€.

5.3 Additional post production outside of the initial agreed quote will be charged at 50€ per hour, with a minimum charge of 50€.

5.4 Any changes to virtual tour images, skins or templates that are requested after the completion / sign off of your project will be charged at 50€ per hour.

5.5 Projects are, on average, completed within 10-15 working days of the shoot date, providing subsequent information we require has been provided in a timely manner (i.e. logos for the tour skin, location names, etc.). This is based on a project with 10 scenes. More complex tours will vary in completion times and expected completion dates will be outlined in your quote.

6.0 Liability

6.1 Space Tailor cannot be held responsible for any damages incurred as a result of the services provided. Space Tailor cannot be held liable for any costs associated with failure of its performance with regards to the services produced.

6.2 Space Tailor cannot be held responsible or liable for any costs incurred due to a delay in the production of any of our services, as due to the nature of work exact time limits cannot be specified.

6.3 These terms and conditions are subject to constant review; always ensure you have read the latest version prior to any project.

7.0 Warranty & Performance

7.1 Due to the nature of our services, Space Tailor do not offer any warranty. If you identify any bugs or errors, these must be made clear to us within 10 working days of receipt of the goods / service.

7.2 However, your Virtual Tour Project will be safe with us as we backup your project as delivered for one year.

7.3 All our tours are produced to be run on Adobe’s Flash platform or using HTML5 technology. Due to the constant changing nature of flash and HTML5, we cannot guarantee that in future updates our tours will perform as when produced. We do however always keep an eye on technological advances and always ensure our tours comply with current releases.

7.4 Flash & HTML5 performance varies on different computer setups. For example, as there are now many different browsers available on the market this may have an effect on the tours performance. This also applies to a machines memory, broadband speed and also the type of computer i.e. MAC, laptop, IPhone, etc. Just like a computer game will perform differently on some computers or not at all if the setup is not right. Space Tailor cannot be held responsible for tours that do not run on some users computers.

Finally...

We love what we do, and want you to love the final product as much as we do. As a company we aim to build value into your marketing with the use of our services, and we always go that extra mile to ensure you’re happy.

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